ENHANCING KPIs in LOGISTICS OPERATIONS

This project explores how logistics companies can improve their operational efficiency by enhancing Key Performance Indicators (KPIs).It focuses on Flyjac Logistics Pvt. Ltd., analyzing how implementing technology like real-time tracking, automation, and sustainability measures can lead to better delivery performance, reduced costs, and improved customer satisfaction.The study uses a mixed-method approach to assess KPI performance before and after enhancements. Company ProfileFlyjac Logistics Pvt. Ltd., a subsidiary of LOGISTEED Ltd. (Japan), is a well-established logistics company in India.It offers a wide range of services including freight forwarding, customs clearance, warehousing, transportation, and supply chain consulting.Flyjac operates across 27 major cities in India and emphasizes the use of technology, sustainability practices like solar energy and electric vehicles, and strong customer engagement strategies to stay competitive and future-ready.