COLLECTIVE BARGAINING AND EMPLOYMENT SATISFACTION IN THE PUBLIC SERVICE SOCIAL SECURITY FUND (PSSSF) IN DODOMA, TANZANIA

This study examines the role of collective bargaining in influencing employee satisfaction at the Public Service Social Security Fund (PSSSF) in Dodoma, Tanzania. Using a mixed-methods approach, both quantitative and qualitative data were collected from 88 employees and management personnel to explore the impact of collective bargaining processes on job satisfaction. The quantitative analysis revealed that employees highly value union representation and labour agreements, with statements about the presence of a union and the positive impact of labour agreements scoring particularly high. However, the study also highlighted the need for improvement in the fairness and transparency of the negotiation process, as indicated by the lower scores in the related statements. Qualitative insights from management emphasised the importance of collective bargaining in fostering trust and fairness, which ultimately enhances employee morale. Based on these findings, several recommendations were made: improving transparency in negotiations, increasing employee engagement in the bargaining process, ensuring timely issue resolution, providing ongoing training for employee representatives, and implementing regular feedback mechanisms. These recommendations aim to address the areas of concern identified in the study and further enhance the effectiveness of collective bargaining at PSSSF. Ultimately, the study suggests that strengthening the collective bargaining process can significantly contribute to a more harmonious and satisfied workforce, leading to better organisational outcomes.