EFFECT OF INTEGRATING CONFLICT MANAGEMENT STYLE ON ORGANISATIONAL PERFORMANCE IN PUBLIC SECTOR: A STUDY OF THE ZANZIBAR INVESTMENT PROMOTION AUTHORITY (ZIPA)

The study was premised on the rationale to gain a definite understanding of the effect of integrating conflict management style on organisational performance with regard to the Zanzibar Investment Promotion Authority (ZIPA). The study employed a pragmatism philosophy, a mixed-method approach, and a case study design to explore conflict management at ZIPA. Data were collected from 226 respondents using questionnaires and interviews, with analysis conducted through SPSS and thematic analysis to assess the impact on organisational performance. The study reveals a strong positive correlation (r = 0.55) and a moderate impact (R² = 0.314) of integrating conflict management style on organisational performance at ZIPA, with each unit increase in integrating style enhancing performance by 0.287 units. The regression model indicated that integrating style significantly improves organisational outcomes (p < 0.05). To enhance organisational performance, ZIPA should promote the integrating style through training, tailor conflict management to specific situations, encourage continuous feedback, improve communication channels, and benchmark best practices with other organizations. Bottom of Form To address funding challenges and improve force account procurement effectiveness in ZIPA, priorities increased funding, enforce robust financial management, enhance budget planning, engage stakeholders, provide financial training, strengthen accountability, and conduct regular audits.