The Impact of Talent Management on Competitive Advantage: The Moderating Role of Organizational Ambidexterity at Jordanian Commercial Banks

Competitive advantage has become imperative for Jordanian commercial banks due to the dynamic and unstable environmental conditions, as well as the challenges that modern organizations encounter, rapid shifts in the market, and the intensity of the competitive environment.Moreover, talent management is a key concept that has become critical to handling environmental instability and uncertainty; therefore, more in-depth studies are extremely required.The current study aimed to identify the impact of talent management on competitive advantage through organizational ambidexterity at Jordanian commercial banks.The study population consisted of (640) managers at the upper and middle levels of management in (12) banks.The study used an equal stratified random sampling method, where (264) questionnaires were distributed, (22) questionnaires per bank, of which (241) were valid for analysis.The study relied on the quantitative approach (descriptive-analytical method) to achieve the study objectives.The study used SPSS program to test hypotheses.The study reached a set of results, the most prominent of which was: The relative importance level of all study variables and dimensions was high at Jordanian commercial banks.The results also showed a significant impact of talent management in their dimensions (talent attraction, talent development, talent retention, and performance management) on competitive advantage at Jordanian commercial banks.The study results also indicated a significant impact of organizational ambidexterity as a moderating variable between talent management and competitive advantage at Jordanian commercial banks.