EVALUATION OF PHARMACY SERVICE STANDARDS AT K-24 PHARMACY KALITANJUNG CIREBON BASED ON MINISTRY OF HEALTH REGULATION NUMBER 73 OF 2016 ON FULFILLMENT OF PATIENT RIGHTS

Improving the quality of pharmaceutical services has become a major focus in health services, especially after the enactment of Minister of Health Regulation Number 73 of 2016 concerning Pharmaceutical Service Standards in Pharmacies. This study aims to implement the implementation of pharmaceutical service standards at Pharmacy K-24 Kalitanjung, Cirebon, and analyze the legal responsibility of pharmacies in providing patient rights. The research method used is descriptive with a qualitative approach, involving observation and interviews with pharmaceutical personnel at the pharmacy. The results of the study indicate that Pharmacy K-24 Kalitanjung has met most of the pharmaceutical service standards, including the management of pharmaceutical preparations, clinical pharmacy services, and pharmaceutical resources. However, there are still several aspects that require improvement, such as drug storage based on the FEFO system and the implementation of patient counseling. This study provides an important contribution to understanding the implementation of the regulation of Minister of Health Regulation No. 73 of 2016 and its impact on the quality of pharmaceutical services.