Building accessible destinations. Tourism, transport and disability in Europe

Tourism is a strategic sector in Europe, and accessibility is not only a right but also represents a key element in achieving quality tourism. Thus, tourism can be understood as a matter of social justice and an integral strategy to improve destinations’ competitiveness and sustainability, as well as the overall tourist experience. Based on the understanding of accessibility as a fundamental principle in providing quality tourism that is free of discrimination, this study uses a structured questionnaire to comprehensively address key elements related to tourist accessibility. We identify potential actions for improvement; for example, making professionals in the field of accessibility available for consultation when creating tenders, improving aspects of European legislation, promoting best practices and information exchange, and improving sensitisation and awareness around this issue in society, the workplace, and educational institutions. In addition, the use of artificial intelligence or improved budget allocation at the European level could be highly useful. • Accessibility is a key issue for the current and future development of tourism. • The European Union has a fairly comprehensive legal framework in this area, but certain aspects can be improved. • More training awareness, and promotion and best practices are key to improving accesible tourism. • Al use and better budget allocation at EU and national levels are key opportunities for this sector.