Evaluating organisational performance in healthcare: a mixed-method study using the McKinsey 7S framework
This study provided a dual-framework approach to evaluating and enhancing hospital performance by integrating ISO 9001 standard requirements with the McKinsey 7S model. The findings show the value of combining a formal QMS (ISO 9001) with organisational diagnostic tools (7S Model) in understanding and driving quality improvements in healthcare settings.
Authors
- Houda Bennani (ORCID: https://orcid.org/0000-0003-1435-4187)
- Rachid Saı̈le (ORCID: https://orcid.org/0000-0002-7411-0523)
- Anass Kettani (ORCID: https://orcid.org/0000-0002-7572-9002)
- Joumana El Turk (ORCID: https://orcid.org/0009-0007-8134-206X)
- Imane Bounjerte (ORCID: https://orcid.org/0000-0003-1662-0725)
- Sara Khalidy
- Ilham Mazouzy
- Ibtisam Haidar
Institutions
- Université Internationale de Casablanca (MA)
- Moroccan Foundation for Advanced Science, Innovation and Research (MA)
- University of Hassan II Casablanca (MA)
Publication Details
- Journal
- BMJ Open Quality
- Published
- 2025-04-01
- DOI
- https://doi.org/10.1136/bmjoq-2025-003317
- Citations
- 1
- Primary Topic
- Healthcare Quality and Management
- Type
- article
- Field-Weighted Citation Impact
- 2.94