A mathematical model study on the optimal allocation, pricing strategy, and price adjustment mechanism of property management personnel

This study conducts field research on property management in two representative residential communities in Jingan District, Shanghai, followed by data analysis and model development. It establishes four interrelated mathematical models concerning the optimal allocation of property management personnel, pricing strategy of property management fees, customer satisfaction with property management services, and the mechanism for price adjustments. First, the allocation of property management personnel should be determined based on both the characteristics of the project and the service requirements of the client (developer or homeowners' association). This implies that personnel deployment must align with the specific tasks, frequency, and standards of property management for the given project. Second, by analyzing the cost structure of property management, a pricing model for management fees is constructed based on the optimized personnel allocation model and cost components. Next, a mathematical model of customer satisfaction with property management services is developed and linked to the pricing model to explore their interdependence. Finally, the study investigates the adjustment of property service prices, aiming to systematically examine the factors influencing homeowners responses to price changes. On this basis, the price adjustment model and process are optimized, with the ultimate goal of effectively guiding the property service market toward a dynamic and responsive pricing mechanism.