Association between patient experience and medical dispute costs
This study demonstrated that improving specific domains of patient experience, such as patient rights, may serve as a cost-effective strategy for reducing medical dispute costs. These findings emphasize the importance of fostering patient-centred care and addressing institutional and contextual factors. These insights provide a foundation for targeted strategies to enhance patient satisfaction while promoting financial and operational stability in healthcare institutions.
Authors
- Ah-Ram Sul (ORCID: https://orcid.org/0000-0003-0331-5529)
- Tae Hyun Kim (ORCID: https://orcid.org/0000-0001-8413-3385)
- Jun Su Park (ORCID: https://orcid.org/0009-0007-9699-2938)
- Do Hee Kim (ORCID: https://orcid.org/0009-0000-5355-5833)
- Jun Young Park
Institutions
- Yonsei University (KR)
- National Evidenc- based healthcare Collaborating Agency (KR)
- Yonsei University Health System (KR)
Publication Details
- Journal
- International Journal for Quality in Health Care
- Published
- 2025-05-14
- DOI
- https://doi.org/10.1093/intqhc/mzaf047
- Primary Topic
- Medical Malpractice and Liability Issues
- Type
- article
- Field-Weighted Citation Impact
- 0.00