Comparative analysis of the impact of moral sensitivity on service behavior between Chinese and Pakistani nurses

Our results indicate that, in both China and Pakistan, nurses' moral sensitivity positively influences their service behaviors. Furthermore, the moral sensitivity of Chinese nurses has a more significant impact on both in-role and extra-role service behaviors compared to that of Pakistani nurses. These findings may assist healthcare administrators and policymakers in considering national differences when seeking to enhance nurses' moral sensitivity and, subsequently, improve service behaviors.