DIGITAL TRANSFORMATION IN PUBLIC ADMINISTRATION: A CASE STUDY OF A CENTRAL GOVERNMENT UNIT IN THE AREAS OF SAFETY AND DEFENCE DURING THE COVID-19 PANDEMIC

<ns3:p>Public administration plays a pivotal role in state functioning, fulfilling the public interest throughvarious organizational, executive, and supervisory functions. The transition toward an informationsociety and the digitalization of public administration presents significant challenges, requiringeffective adaptation to emerging technologies. This article examines the evolution from traditionalpaper-based workflows to advanced electronic systems, such as EZD RP and e-PUAP, with a focus onthe impact of digitalization on the efficiency and comfort of public officials, as well as the challengesassociated with implementing new technologies. The study is based on a detailed analysis of computerequipment utilized in mid-2020, during the COVID-19 pandemic, within a unit of a centralgovernment agency operating in the areas of safety and defence. The findings highlight ways in whichoutdated technological solutions and inefficient administrative processes can negatively affect statefunctions.. The article emphasizes the importance of improving workplace ergonomics, modernizingIT tools, and conducting training programmes as fundamental steps in optimizing publicadministration processes. . The study underscores the necessity of adopting a multifaceted approachto modernizing public administration, considering technological, organizational, and human factors.Investments in modern IT infrastructure, ergonomic workplace environments, and processoptimization not only enhance employee productivity but also build public trust in transparent andresponsive institutions. This comprehensive strategy is critical for developing an efficiente-government system.</ns3:p>