HEALTH CARE SERVICE QUALITY IN SULU SANITARIUM AND GENERAL HOSPITAL: AN ASSESSMENT

This study examined the significant variations in healthcare service quality between Sulu Sanitarium and General Hospital. For this descriptive-quantitative study, 100 respondents were chosen through purposeful sampling, and the data was analyzed using Pearson's test of correlation, frequency count, percentage score, weighted mean, standard deviation, t-test for independent samples, and one-way ANOVA. According to the findings, 1) the majority of respondents are married women, mostly between the ages of 21 and 30, and 2) they generally have a satisfactory comprehension of the caliber of medical care offered by Sulu Sanitarium and General Hospital; 3) Sulu Sanitarium and General Hospital's levels of health care service quality are often indistinguishable when data are grouped by gender and educational attainment. However, a significant difference is observed when data are grouped by civil status and gender; no other group of respondents views the quality of health care services in Sulu Sanitarium and General Hospital more favorably than those who are married and those who are 41 years of age or older, respectively; 4) A very high positive significant correlation is found overall among sub-levels subsumed under the level of health care service quality. These findings also corroborate the SERVQUAL model, developed by Parasuraman et al. (1985), which asserts that a component of healthcare service quality is always the perception of patients and healthcare providers that tangible, dependable, responsive, assured, and sympathetic services are relevant to level of satisfaction. Data on the quality of healthcare services, particularly those offered at Sulu Sanitarium and General Hospital, can be analyzed with the help of the SERVQUAL framework. This study highlights the significance of ensuring sensitive, high-quality service delivery to a range of demographic needs in order to promote practical healthcare quality services.