FACTORS AFFECTING THE EFFICIENCY OF TRIAGE SYSTEM IN THE EMERGENCY ROOM OF SULU SANITARIUM AND GENERAL HOSPITAL

The scope and notable variations in the effectiveness of the triage system in the emergency departments of Sulu Sanitarium and General Hospital were examined in this study. Using a purposive sampling technique, it used a descriptive-quantitative research design with 38 employees at Sulu Sanitarium General Hospital. Frequency, percentage score, weighted mean, standard deviation, t-test for independent samples, one-way ANOVA, and Pearson's test of correlation were used to analyze the data. The results show that: 1) Most of the respondents are female, between the ages of 26 and 35, have served for 1 to 5 years, are on a job order, and have a bachelor's degree. 2) Respondents generally indicated that the triage system's effectiveness at Sulu Sanitarium and General Hospital was moderately impacted; 3) When data are categorized by age, length of service, employment position, and educational attainment, there is typically a notable difference in the degree of efficiency of the triage system at Sulu Sanitarium and General Hospital. However, when data are categorized by gender, no discernible difference is found. 4) The subcategories included under the parameters influencing the effectiveness of the triage system at Sulu Sanitarium and General Hospital have an overall positive significant connection. Additionally, this study appears to confirm Ludwig Von Bertalanffy's Systems Theory from 1940, which emphasizes that the effectiveness of processes like triage depends heavily on how well personnel, resources, protocols, and communication channels cooperate. This fosters an understanding of the value of taking a comprehensive approach to solving issues and improving efficiency in order to support long-term enhancements in operational effectiveness and patient care. Last but not least, this study emphasizes the significance of triage systems in emergency rooms. To improve healthcare services, particularly in emergency rooms, healthcare professionals may take into account standardized triage programs, frequent audits of medical resources and equipment, and active participation of healthcare professionals in various training and development programs.