PATIENT’S SATISFACTION WITH HIV/AIDS SERVICES DELIVERY AMONG ADULTS IN PRIMARY HEALTH CARE CENTERS IN TAI LGA, RIVERS STATE

The study investigated patient’s satisfaction with HIV/AIDS services delivery among adults in primary health care centers in Tai LGA, Rivers State. Antiretroviral cure (ART) adherence and patient retention are impacted by patient satisfaction with HIV/AIDS care. The study's objectives were to assess how satisfied HIV patients were with the standard of cure received at primary healthcare institutions in Tai LGA, Rivers State, and to compare client satisfaction levels among 20% of the region's total number of healthcare facilities that provide HIV/AIDS services. 302 HIV positive enrolled individuals were given pretested anonymous, structured questionnaires to complete. In Tai LGA, Rivers state, the Bunu, Nonwa, Bangoi, and Kpite Primary Health services clinics provided services to patients who were 18 years of age and older. Following explicit guarantees of anonymity, we asked them for details about themselves, their medical history, and how they responded to cure in order to gauge how satisfied they were with the HIV services. The research design was a descriptive cross-sectional study, and SPSS version 25 was used to analyse the collected data. In congruent with the study's results, the mean (M=2.85; SD=1.2) patient satisfaction score with HIV and AIDS services was low at 2.85. The HIV/AIDS services offered by Tai LGA institutions are unsatisfactory to patients. The main cause of unhappiness was the amount of time spent at the institution in order to get care. In order to improve service delivery, Tai Primary Health Care Centre management should identify these problematic service areas.