Impact of expected waiting time on pediatric outpatient satisfaction: a behavioral experiment study
Providing advance notice of long waiting times can extend the EWT of the subjects and significantly enhance their satisfaction. Healthcare institutions can adjust the EWT of the visitors by informing them in advance about potential waiting times according to the temporal patterns of outpatient visitation numbers during peak hours.
Authors
- Hui Zhang (ORCID: https://orcid.org/0009-0008-5905-7761)
- Yu Shi (ORCID: https://orcid.org/0000-0001-6471-6241)
- Xuan Gao (ORCID: https://orcid.org/0000-0003-1250-2537)
- Junhua Tian
- Xiaowen Zhai (ORCID: https://orcid.org/0000-0002-8127-3232)
- Yuping Qian
Institutions
- Shanghai Business School (CN)
- Children's Hospital of Fudan University (CN)
Publication Details
- Journal
- BMC Health Services Research
- Published
- 2025-05-14
- DOI
- https://doi.org/10.1186/s12913-025-12714-9
- Citations
- 2
- Primary Topic
- Healthcare Operations and Scheduling Optimization
- Type
- article
- Field-Weighted Citation Impact
- 5.03