MAPPING TOOLS AND TECHNIQUES OF KNOWLEDGE MANAGEMENT (KM) IN LIBRARIES: A CRITICAL STUDY

Knowledge Management (KM) is the strategic management of three components which is People, Process and Technology for overall benefits in all aspects for an organization.Among them tools and technology is one of the utmost important aspects which readily used to capture, store, manage the knowledge and used in disseminating right knowledge to the right person at the right time.Therefore, this work will explore various tools and techniques available for mapping and capturing the knowledge assets; identifying the tools and techniques of knowledge management available for practitioners and researchers, focusing on Open Source Software (OSS).This paper also point out the major challenges involved in implementing standards and policies made for KM and imperatives used in context of OSS with merits and challenges in adoption of Open Source Software's in Knowledge Management activities.