Nutritional services from the patient’s perspective: identyfication and analysis of problems areas

Baskiewiczattributes are most critical to patient satisfaction, enabling evidence-based decision-making regarding the sequence of improvements.Social implications: The implementation of the recommendations proposed in this article, aimed at enhancing the quality of nutritional services, has the potential to elevate the overall standard of hospital care.This reflects the broader social responsibility of healthcare institutions to meet patient expectations comprehensively.For society, the value-added lies in improved access to hospitalization processes that are more aligned with patient needs, particularly in areas where absolute expectations are prevalent.Originality/value: This article primarily targets hospital administrators and decision-makers responsible for the strategic development and optimization of healthcare processes.It provides a comprehensive framework for evaluating patient satisfaction with implemented processes and offers methodological guidance for assessing the relative importance of various quality attributes using the Kano model.