“Customer Support Chatbot with MI for Restaurant”

Abstract- This project introduces a machine learning- powered chatbot to assist customer in resolving queries related to Order Food in Restaurant offering seamless interaction and an enhanced customer experience. Key features include interactive menu browsing, cart management, and order placement for delivery or pickup, supported by real-time order tracking and personalised recommendations using natural language processing (NLP). The chatbot also offers voice-to-text functionality for accessibility, multi-language support, advanced payment integration, and a loyalty rewards system. An admin panel facilitates real-time menu and order management. Built with a scalable and secure architecture, the chatbot operates seamlessly on web and mobile platforms, reducing staff workload and enhancing customer satisfaction through efficient and accessible interactions Keywords— Chatbot, Customer Service, Food Ordering, Node.js, MongoDB, AI-driven, Complaint Resolution, Knowledge Base Management, Voice Assistance, Session Management, Real-time Updates, Personalization, Smart Recommendations, API Gemini, Operational Efficiency