DEMANDAS E RECURSOS NO TRABALHO DA ATENÇÃO PRIMÁRIA À SAÚDE SOB ÓTICA DO MODELO JDR

The Model of Demands and Resources at Work assesses the psychosocial factors at work and the interaction of demands and resources that may be associated with physical and mental exhaustion. The objective of this study was to analyze the demands and resources of Primary Health Care professionals, from the perspective of the Work Demands and Resources Model, in the metropolitan region of Salvador. This is a qualitative study, of the Convergent Care Research type. Semi-structured interviews and convergent groups were used, in virtual format. As a result, the main demands identified were conflicts between care models, low autonomy in the work process, failures in planning, lack of materials and human resources. In the resources, group activities, use of integrative and complementary practices in health, teamwork were identified. It is concluded that the quantity and magnitude of the demands are greater than the resources, with a tendency towards mental illness among health professionals.