The Role of Perceived Usability, Social Media and Data Security in the Adoption of Fintech Services

The adoption of financial technology (fintech) has rapidly increased in recent years, particularly in Indonesia, driven by consumer demand for efficient and secure financial transactions. This study analyzes the relationships between social media, perceived usability, and data security in influencing fintech adoption. Utilizing a quantitative methodology, an online survey collected responses from 165 participants in Jakarta. The findings indicate that social media significantly impacts users' decisions to adopt fintech services, while data security is crucial for consumer trust and support for fintech implementation. Although perceived usability is important for enhancing user experience, it shows an insignificant influence on fintech adoption in Indonesia. Therefore, innovation in data security and the development of social media are necessary for promoting fintech adoption in the country

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Publication Details

Published
2024-12-11
DOI
https://doi.org/10.1109/icced64257.2024.10983807
Citations
1
Primary Topic
Technology Adoption and User Behaviour
Type
article
Field-Weighted Citation Impact
1.05
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article

The Role of Perceived Usability, Social Media and Data Security in the Adoption of Fintech Services

Dicky Hida Syahchari, Calvien Nielson Fernando, Steven Maranata
1 citations
Technology Adoption and User Behaviour
1.05
article

The Role of Perceived Usability, Social Media and Data Security in the Adoption of Fintech Services

Dicky Hida Syahchari, Calvien Nielson Fernando, Steven Maranata
article en
1 citations

Abstract

The adoption of financial technology (fintech) has rapidly increased in recent years, particularly in Indonesia, driven by consumer demand for efficient and secure financial transactions. This study analyzes the relationships between social media, perceived usability, and data security in influencing fintech adoption. Utilizing a quantitative methodology, an online survey collected responses from 165 participants in Jakarta. The findings indicate that social media significantly impacts users' decisions to adopt fintech services, while data security is crucial for consumer trust and support for fintech implementation. Although perceived usability is important for enhancing user experience, it shows an insignificant influence on fintech adoption in Indonesia. Therefore, innovation in data security and the development of social media are necessary for promoting fintech adoption in the country

Binus University (ID)
Openalex Percentile: Top 11%
Technology Adoption and User Behaviour
1.05
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