Turning Pages: Understanding User Engagement in Information Needs Expression and Preferences

This paper highlights the effectiveness of the services and facilities provided by the PES University Libraries.The university has six libraries spread across the campus, each offering information.All libraries are automated with KOHA library management software, and the Central Library utilises Bibliotheca RFID technology.The library team has enhanced the utilisation of web-based e-resources, e-books, print books, and print journals.This study aims to analyse how users benefit from library services and facilities.