Artificial intelligence in the hospitality industry: the balance between automation and maintaining a personalized service

In the article, the authors consider an important problem — the use of artificial intelligence in the activities of companies. Using the example of the hospitality industry, the experience of using artificial intelligence technologies and the existing problems in connection with its implementation are analyzed.

Authors

E. A. Manteuffel
S. I. Lavrentieva
V. K. Volosach

Publication Details

Published: 2025-04-20
DOI: https://doi.org/10.33920/igt-2-2504-05
Primary Topic: AI in Service Interactions
Type: article
Field-Weighted Citation Impact: 0.00

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article

Artificial intelligence in the hospitality industry: the balance between automation and maintaining a personalized service

E. A. Manteuffel, S. I. Lavrentieva, V. K. Volosach

Apr 20, 2025

AI in Service Interactions

article

Artificial intelligence in the hospitality industry: the balance between automation and maintaining a personalized service

E. A. Manteuffel, S. I. Lavrentieva, V. K. Volosach

April 20, 2025article en

Abstract

(4)

Openalex Percentile: Top 95%

AI in Service Interactions

DOI Source OpenAlex

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Artificial intelligence in the hospitality industry: the balance between automation and maintaining a personalized service — E. A. Manteuffel, S. I. Lavrentieva, et al. · (2025) | TGRS Research Map | TGRS