Strategic Insights into Customer Diversity: Unraveling Purchase Patterns, Income Disparities, and Relationship Dynamics through K-means Clustering for Enhanced Engagement and Loyalty
This research paper explores the integral role of customer segmentation in modern marketing strategies, emphasizing its significance in understand-ing and catering to diverse customer needs. Acknowledging Exploratory Data Analysis (EDA) as a crucial preliminary step, the study investigates how EDA acts as a catalyst for effective segmentation algorithms by un-veiling hidden patterns in raw data. Through empirical evidence and case studies, the paper demonstrates the transformative impact of incorporat-ing EDA before deploying segmentation models. The results underscore the necessity of a robust EDA framework to extract actionable insights, enhancing the precision of targeted marketing efforts and aligning seg-mentation strategies with real-world customer dynamics. This research contributes valuable insights for practitioners and researchers seeking to optimize marketing strategies through a holistic approach that combines customer segmentation with exploratory data analysis.
Authors
- Jyoti Gupta (ORCID: https://orcid.org/0000-0001-6484-2854)
- Rupali Satsangi
- Preeti Manani (ORCID: https://orcid.org/0000-0003-4398-2246)
- Shraddha Sharma
- Priti Sharma
Institutions
- Dayalbagh Educational Institute (IN)
- University College for Women (IN)
- Pandit Deendayal Energy University (IN)
Publication Details
- Journal
- Procedia Computer Science
- Published
- 2025-01-01
- DOI
- https://doi.org/10.1016/j.procs.2025.03.301
- Citations
- 2
- Primary Topic
- Consumer Retail Behavior Studies
- Type
- article
- Field-Weighted Citation Impact
- 4.15