Innovative Approaches in Predictive Analysis and Personalized Online Shopping Recommendations with AI Powered-Chat
Customers are more exposed than ever to the necessary quantity of information about goods and services nowadays. As a result, there is a great deal of variability in consumer demand, making it difficult for retailers to provide the appropriate goods and services in accordance with client preferences. Recommender systems can use consumer evaluations, comments, and shared experiences regarding a product as an efficient way to learn about the preferences of the customer. Users' buying lists, viewer lists, and product purchase counts are regarded as the primary core attributes for doing the analysis of the items watched and purchased in order to recommend products to users. This uses a hybrid recommendation methodology that blends data analytics, collaborative filtering, and machine learning. It is possible to create a framework for forecasting consumer behavior. Users are increasingly using social media in the current situation to get prompt customer assistance; however, the majority of these complaints were unanswered or not addressed at all. A new conversational system has been created to automatically generate responses to user inquiries on social media in order to address this problem.
Authors
- B. Bazeer Ahamed (ORCID: https://orcid.org/0000-0003-1559-8386)
- Mohamed Yasin Noor Mohamed (ORCID: https://orcid.org/0000-0002-3133-8720)
- Fajlul Kareem
Institutions
- University of Technology and Applied Sciences - Al Mussanah (OM)
- Sultan Qaboos University (OM)
Publication Details
- Published
- 2025-02-03
- DOI
- https://doi.org/10.1109/ai2e64943.2025.10983472
- Citations
- 1
- Primary Topic
- Impact of AI and Big Data on Business and Society
- Type
- article
- Field-Weighted Citation Impact
- 2.11