Human Resource Quality at Commercial Banks in the Context of Digital Transformation

The Fourth Industrial Revolution has significantly impacted various sectors, including the economy, politics, and education. In particular, it has transformed the way businesses operate. To succeed in the digital transformation era, one of the most critical strategies is to focus on enhancing the quality of human resources in the banking sector, ensuring sustainable development and aligning the growth of the banking industry with broader economic trends in the digital age. This study aims to analyze how commercial banks can improve the quality of their human resources in the face of the digital revolution. The research employs both qualitative and quantitative methods. The findings reveal that, in the context of digital transformation, the quality of human resources in commercial banks is perceived to be lower than that of managerial staff in previous settings, despite meeting stated job requirements. Factors such as "recruitment," "employee placement," "salary and benefits," "performance appraisal," and "training and development" were found to have a positive influence on human resource quality. In contrast, the "workplace environment" factor showed no statistically significant effect. Based on these findings, the research team proposed six strategic recommendations to enhance human resource quality in the banking sector. Doi: 10.28991/ESJ-2025-09-02-015 Full Text: PDF