Patient portal messaging to address delayed follow-up for uncontrolled diabetes: a pragmatic, randomised clinical trial
Among patients with poorly controlled diabetes and no recent HbA1c result, a brief patient portal message did not significantly increase follow-up testing but did increase patient engagement with the patient portal. Automated patient messages could be considered as a part of multipronged efforts to involve patients in their diabetes care.
Authors
- Adam Szerencsy (ORCID: https://orcid.org/0000-0002-0066-4400)
- Jennifer L. Gray (ORCID: https://orcid.org/0000-0003-4173-3916)
- Isaac Dapkins (ORCID: https://orcid.org/0000-0001-5257-8064)
- Arielle R. Nagler (ORCID: https://orcid.org/0000-0002-3535-1340)
- William C. King (ORCID: https://orcid.org/0000-0003-1243-7114)
- Amrita Mukhopadhyay (ORCID: https://orcid.org/0000-0002-7768-459X)
- Simon Jones (ORCID: https://orcid.org/0000-0002-8267-5647)
- Aamina Ahmed
- Claudia Pulgarin
- Saul Blecker (ORCID: https://orcid.org/0000-0003-4460-1046)
- Leora I. Horwitz (ORCID: https://orcid.org/0000-0003-1800-6040)
- Tony Mei
Institutions
- NYU Langone Health (US)
- Lutheran Family Health Centers (US)
- New York University (US)
Publication Details
- Journal
- BMJ Quality & Safety
- Published
- 2025-05-10
- DOI
- https://doi.org/10.1136/bmjqs-2024-018249
- Primary Topic
- Electronic Health Records Systems
- Type
- article
- Field-Weighted Citation Impact
- 0.00