Citizens' appeals: guarantees of ensuring their rights and freedoms in the administrative process

Relevance. In modern conditions, the most important, priority areas of state activity should include ensuring and protecting the rights and freedoms of man and citizen, developing and implementing the relevant legal forms and mechanisms for this purpose. There is no doubt that the right to appeal to state bodies, their officials, and, where appropriate, to interstate organizations, is one of the most important, fundamental rights of man and citizen. The purpose of the study is to consider such citizen appeals as: proposals set out in written or oral form; applications (petitions); complaints. Objectives: to study the stage of initiating proceedings on a citizen's appeal; to analyze the stage of considering a citizen's appeal, making a decision on it; to study the stage of appeal, protesting the decision on a citizen's appeal; to consider the stage of implementing the decision made on a citizen's appeal. Methodology. The scientific research was implemented using complex methods of general scientific dialectical cognition of legal regulation; systems approach; logical-semantic method; historical-legal method; formal-logical and sociological methods of scientific research; comparative-legal method; system-structural method; sociological method. Research results. The solution to the problem of organizing work with citizens' appeals helps to productively identify the opinions and moods of society, positive and negative trends in the implementation of their competence in the administrative process by public authorities, to provide information resources and effective functioning of government bodies, enterprises, institutions and organizations. Conclusion. It is proposed to amend the federal law «On the procedure for considering appeals of citizens of the Russian Federation»: 1) to consolidate the term «notification» along with the concept of «proposal»; 2) to add to the concept of «application» to a citizen's request for assistance in the implementation of his constitutional rights, freedoms and compliance with his duties; 3) to fix the «Tasks of proceedings on citizens' appeals» in a separate article.