Semi-professional language mediators in patient-provider interactions in Germany: an interview study

The findings suggest the need for clearer role awareness and targeted training to prepare semi-professional language mediators for the complexities they encounter in healthcare settings. There is a need for targeted, certified training that goes beyond language skills to include cultural competence, emotional communication, and ethical considerations, including the awareness of different roles. Addressing these training needs is essential to improving the quality of care for linguistically and culturally diverse populations.