Psychosoziale Notfallversorgung in Unternehmen – Ergebnisse einer Bestandsaufnahme

Psychosocial emergency care in companies – Results of an inventory Objective and Data Basis: The lack of scientific insights into organizational models and approaches for psychosocial support during workplace emergencies prompted a research project at SRH University, supported by DGUV. The study explored perspectives from companies, accident insurance providers, voluntary PSNV-B teams, and external service providers across four sub-projects. Methods: Eight qualitative and quantitative studies were conducted, each with a screening phase and an in-depth survey. In addition, a secondary data analysis of an existing data set was carried out. Results: Organizations face a diverse range of emergencies, for which partial preventive measures in psychosocial emergency care (PSNV) have been implemented. There is considerable potential for improvement, particularly in organizational and individual measures, as well as in documentation and reporting practices. Employees affected by emergencies report a lack of specific preparedness, limited documentation, insufficient acute-phase support, and deficits in follow-up care. Accident insurance providers offer a wide array of services for psychosocial emergency care, emphasizing the importance of tailored prevention and rehabilitation measures. They also highlight the need for enhanced information provision and management systems. One in every four to six missions of voluntary PSNV-B teams had a workplace-related cause. Such missions are considered more complex, requiring additional personnel and specialized training. Six months post-intervention, up to 50 % of the individuals supported in workplace contexts reported clinically significant symptoms and experiencing limitations in their professional lives. External service providers vary in size, organizational structure, and the scope of their services. However, there is a lack of consistent quality criteria concerning provider qualifications, ongoing training, and the standards upon which services are based. Conclusions: With scientifically proven effective measures, companies could be supported even better and more clearly in establishing good emergency prevention and in providing good psychosocial emergency care for employees when an emergency occurs. Keywords: psychosocial emergency care – occupational emergencies – mental health hazards – occupational accidents – prevention