Experiences of patients with complex needs at municipal emergency outpost satellites
The participants' experience of communication with the GP and nurse was crucial for the video consultation to be perceived as satisfactory. Participants felt that video consultations reduced travel burdens and provided quick clarification. Nurses played an important mediating role, but poor communication and technical issues made some participants feel unsafe using the emergency outpost satellites.
Authors
- Siri Ytrehus (ORCID: https://orcid.org/0000-0003-4729-6665)
- Gro Hovland (ORCID: https://orcid.org/0000-0001-5756-6994)
- Erik Zakariassen (ORCID: https://orcid.org/0000-0002-8708-028X)
- Dagrun Kyrkjebø (ORCID: https://orcid.org/0000-0001-7841-739X)
- Ole T. Kleiven (ORCID: https://orcid.org/0000-0002-7036-8885)
- Trude Østerbø
Institutions
- Western Norway University of Applied Sciences (NO)
- NORCE Research AS (NO)
- Primary HealthCare (MT)
- Primary Health Care (QA)
- University of Bergen (NO)
Publication Details
- Journal
- Scandinavian Journal of Primary Health Care
- Published
- 2025-05-09
- DOI
- https://doi.org/10.1080/02813432.2025.2502095
- Citations
- 1
- Primary Topic
- Telemedicine and Telehealth Implementation
- Type
- article
- Field-Weighted Citation Impact
- 1.88