Promoting learning in the rescue department

The modern digitalised workplace requires continuous learning to maintain the skills and knowledge required for civil protection work. The purpose of this study is to identify the primary factors that enable learning in the rescue department. Data was collected in semi-structured interviews with firefighters and fire officers from a Finnish rescue department. The results of the study show that peer support and learning preference are valued across organisational ranks. Technology has a crucial role as it disrupts workflows and necessitates new work requirements, while serving as a tool in social interactions, learning and knowledge management. The findings contribute to research on workplace learning through the development of communities of practice for civil protection workers, emphasising the need for collaboration and adaptive strategies for learning in the workplace.