The Role of Artificial Intelligence and Machine Learning in Optimizing Operational Decision-Making Post-Pandemic

The COVID-19 pandemic significantly disrupted global operations, forcing businesses and industries to reevaluate their decision-making processes. In response, Artificial Intelligence (AI) and Machine Learning (ML) have emerged as transformative tools for optimizing operational decision-making in the post-pandemic era. The objective of this study is to explore the role of AI and ML in enhancing efficiency, resilience, and adaptability across various sectors. This research investigates AI-driven decision-making models and their contributions to supply chain management, healthcare, finance, and human resource operations. By understanding the capabilities and challenges associated with AI and ML integration, the study aims to provide actionable insights for organizations seeking to strengthen their operational strategies in an uncertain environment