Qualitative MAXQDA Analysis of Factors for Efficiency in Organizational Learning

This study consisted of a documentary research aimed at analyzing the variables of organizational climate and service quality. The research problem focused on how organizational climate influences the quality of public services and which factors of organizational climate are key to improving efficiency and user satisfaction. For this purpose, databases such as Scopus, Science Direct, and other relevant sources were reviewed, yielding approximately 22,097 articles. From these, various selection criteria were applied to retain only those offering pertinent information related to the research problem. The analysis of organizational models such as ISO, JCAHO, SERVQUAL, and EFQM highlighted that factors like communication, leadership, and job satisfaction are essential for improving service quality. Furthermore, it was observed that a favorable organizational climate has a direct impact on quality management, resulting in greater efficiency and user satisfaction. However, the need for empirical studies to validate these findings and support the relationship between organizational climate and service quality was emphasized. These results provide a solid foundation for future research that will deepen this theoretical perspective. Received: 25 December 2024 / Accepted: 12 March 2025 / Published: 08 May 2025