Exploring the Potential Applications of Artificial Intelligence in Parcel Delivery Systems

This paper examines the potential applications and impacts of artificial intelligence within postal systems. A concise review of the relevant literature is presented, along with an overview of the most widely adopted artificial intelligence solutions implemented by leading global parcel delivery companies. To derive meaningful insights that may inform the implementation and operational use of artificial intelligence in this domain, a study is conducted involving expert opinions on the subject. There is a need to address issues of interoperability between different technologies and systems, as well as to provide adequate training for employees to operate within artificial intelligence-driven environments. Besides, the analysis highlights key priorities, anticipated benefits, and major challenges associated with the integration of artificial intelligence technologies into modern postal services.