Factors influencing online patient-reported ratings among shoulder surgeons
Several variables can influence patient satisfaction by way of average ratings and engagement on PRWs. Prospective patients are much more likely to select surgeons with higher ratings; thus, shoulder surgeons can use this information to capitalize on opportunities to improve patient retention, recruitment, and overall patient satisfaction.
Authors
- Eric R. Wagner (ORCID: https://orcid.org/0000-0001-9241-5702)
- Zaamin B. Hussain (ORCID: https://orcid.org/0000-0003-3417-0123)
- Anna L. Gorsky (ORCID: https://orcid.org/0009-0002-7275-6213)
- Joanne Y. Zhou (ORCID: https://orcid.org/0000-0002-6226-4701)
- N M Greene (ORCID: https://orcid.org/0009-0005-6614-0625)
- Michael B. Gottschalk (ORCID: https://orcid.org/0000-0003-0487-201X)
- Sameer R. Khawaja (ORCID: https://orcid.org/0000-0002-7815-9105)
- Frank Vazquez (ORCID: https://orcid.org/0000-0003-4586-4315)
- Krishna N. Chopra (ORCID: https://orcid.org/0009-0003-9246-854X)
Institutions
- Emory University (US)
Publication Details
- Journal
- JSES International
- Published
- 2025-05-08
- DOI
- https://doi.org/10.1016/j.jseint.2025.04.011
- Citations
- 1
- Primary Topic
- Shoulder Injury and Treatment
- Type
- article
- Field-Weighted Citation Impact
- 2.01
Funders
- Arthrex