The Role of Collaboration Technology and Knowledge Sharing Climate on Employee Productivity and Innovative Behavior

ABSTRACT Collaboration technologies are tools and systems designed to enable and support teamwork. This paper aims to address a gap in both the literature and practice by proposing a model that integrates insights from collaboration technology and knowledge management to determine work outcomes. To provide further light, we examine the relationships among collaboration technology use, knowledge sharing climate, employee productivity, and innovative behavior as well as the mediating role of knowledge sharing climate. Using a judgmental sampling technique, data were collected from 419 full‐time employees in the supply chain and logistics divisions across the United States and the United Kingdom. To examine the proposed relationships, we targeted employees who utilize collaboration technologies. The collected data was then analyzed using the advanced PLS‐SEM technique to ensure robust and meaningful insights. The findings demonstrate that using collaboration technology cultivates a knowledge‐sharing climate in organizations, which in turn boosts employee productivity and innovative behavior. In addition, the findings show that the mediating role of knowledge sharing climate remains significant in the proposed relationships. Implications for theory and practice are discussed.