Student Payment Behaviors, Queue Management, and Cashier Efficiency in a Private Higher Education Institution

The study investigated the influence of student payment behaviors, queue management, and cashier efficiency at Liceo de Cagayan University. It aimed to analyze how students’ preferences and behaviors impacts queue lengths and cashier productivity. The study employed a descriptive correlational and causal research designs, incorporating surveys and observations to assess transaction times, peak payment periods, and students’ adoption of digital payment solutions, using a sample of 761 students from the School of Business Management and Accountancy, College of Arts and Sciences and College of Teacher Education. Data were collected through a structured survey, distributed in person, and analyzed using mean and standard deviation. Pearson product-moment correlation and multiple linear regression were used to identify the best predictor of cashier efficiency. The results revealed that cashier efficiency was positively influenced by several factors including payment method, student attitude, technology adoption, queue strategies, technology integration, and queue monitoring. Implementing these factors effectively could enhance overall cashier performance and improved the student experience. The findings suggested that improving how queues were managed and fostering a positive student attitude could significantly enhanced cashier performance. The study provided valuable insights for university administrators to implement structured queue management strategies, increased staffing during peak periods, and invest in technology-driven payment systems to improve transaction speed and accuracy.