Assessing The Acceptance and Trust in Student Information Systems Through a Modified TAM Perspective

The rapid development of information technology has motivated universities to implement technology-based student information systems to enhance the efficiency and effectiveness of student data management. This research seeks to evaluate acceptance and trust in student information systems at universities using a modified version of the Technology Acceptance Model, incorporating perceived trust as an additional variable. The study involved a sample of 200 active university students, with data analyzed using the structural equation modeling approach. Findings from the analysis show that both perceived usefulness and perceived ease of use significantly impact students’ intention to adopt the system, which in turn influences actual system usage. Additionally, perceived trust emerged as a critical factor in reinforcing both the intention to use and the subsequent actual use of the student information system. The results indicate that the intention to use the system acts as an essential mediator in the relationships between students’ perceptions of usefulness, ease of use, trust, and their actual usage behavior. These results have significant implications for universities aiming to improve the adoption of student information systems. Enhancing user experience, building system trust, and ensuring robust security should be prioritized in the development and refinement of such systems. By focusing on these aspects, institutions can foster higher acceptance and sustained usage, leading to more effective student data management and a better overall educational experience.