AI Powered Delivery Post Office Identification System

Abstract— Postal services are still important in today’s world, but many people find it hard to access them easily using mobile technology. This project introduces an AI-powered Android application developed using Kotlin, designed to help users quickly find nearby post offices, submit complaints, and get instant support through a chatbot. The app uses geo- mapping and the Gemini AI chatbot to provide real-time help and location tracking. It also includes an admin panel for managing user feedback and updating post office information. The main goal is to make postal services more user-friendly, accessible, and efficient by combining artificial intelligence and mobile technology. The app improves communication between users and the postal department while supporting smarter service delivery. Keywords— AI-Powered Application, Gemini chatbot, Geo- Mapping, Android Development, Kotlin, Postal Services, Complaint Management, Location Tracking, Mobile Application and Smart Postal System.