“I always feel like I’m the first deaf person they have ever met:” Deaf Awareness, Accessibility and Communication in the United Kingdom’s National Health Service (NHS): How can we do better?

This study presents the largest UK-wide dataset of its kind, and findings highlight the widespread non-compliance with the legally mandated Accessible Information Standards (AIS) within NHS services. The communication barriers identified in this study have significant and long-term implications for the well-being of PDHL patients. Utilising these findings, our working group has developed a set of 'Recommendations For Change' to improve deaf awareness and effective communication across the NHS.

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Publication Details

Journal
PLoS ONE
Published
2025-05-07
DOI
https://doi.org/10.1371/journal.pone.0322850
Citations
2
Primary Topic
Hearing Impairment and Communication
Type
article
Field-Weighted Citation Impact
6.89

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article

“I always feel like I’m the first deaf person they have ever met:” Deaf Awareness, Accessibility and Communication in the United Kingdom’s National Health Service (NHS): How can we do better?

Samuel Gridley Howe, Sarah Hughes, Crystal Rolfe, Angela Dickinson et al.
2 citations
PLoS ONE
Hearing Impairment and Communication
6.89
article

“I always feel like I’m the first deaf person they have ever met:” Deaf Awareness, Accessibility and Communication in the United Kingdom’s National Health Service (NHS): How can we do better?

Samuel Gridley Howe, Sarah Hughes, Crystal Rolfe, Angela Dickinson, Bhavisha Parmar, Emma Stapleton, P. Méré, Laura Turton, Sian Calvert, Helen Henshaw, R. Stevenson, Emmanuelle Blondiaux-Ding, Zara Musker
article en
2 citations

Abstract

This study presents the largest UK-wide dataset of its kind, and findings highlight the widespread non-compliance with the legally mandated Accessible Information Standards (AIS) within NHS services. The communication barriers identified in this study have significant and long-term implications for the well-being of PDHL patients. Utilising these findings, our working group has developed a set of 'Recommendations For Change' to improve deaf awareness and effective communication across the NHS.

PLoS ONEVol. 20(5)
Bionics Institute (AU), CARE USA (US), University of Cambridge (GB), BCS — The Chartered Institute for IT (GB), Norfolk and Norwich University Hospital (GB), NHS Tayside (GB), British Thoracic Society (GB), Royal National Institute for Deaf People (GB), Manchester Royal Infirmary (GB), University of Manchester (GB), Nottingham Biomedical Research Centre (GB), NIHR Manchester Biomedical Research Centre (GB), Leeds Dental Hospital (GB), University College London (GB), University of Birmingham (GB)
NHS Blood and Transplant, Programme Grants for Applied Research, Research for Patient Benefit Programme, NIHR Nottingham Biomedical Research Centre
Quality Education
Openalex Percentile: Top 4%
Hearing Impairment and Communication
6.89
DOIOpen Access PDFOpenAlex
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