<b>The Impact Of Cash Management Mobile Applications And Internet Banking On Corporate Customers</b>

A research examines how digital banking perception components shaped by ease of use and usefulness and credibility dynamics shape corporate customer satisfaction alongside loyalty before leading to bank financial growth. The study fills existing gaps about how digital service quality affects financial performance results in corporate clients by studying digital platform importance in corporate banking. The research implemented a quantitative methodology to obtain data by distributing a structured survey to Pakistan-based corporate banking clients. A cross-sectional survey design was chosen for the study while the analysis employed SmartPLS 4 to check measurement and structural models and perform analyses for mediation and moderation effects. The study shows that customers perceive ease of use, usefulness and credibility as important factors that yield satisfaction which leads to increased loyalty along with positive bank earnings. The adoption of digital accounting methods by businesses creates robust positive effects on their financial profit performances This research provides useful recommendations for banks which want to improve their digital service plans alongside discussing possible areas for upcoming research regarding AI and ESG technologies. Corporate Banking, Digital Banking Services, Customer Satisfaction, Customer Loyalty, Bank Profitability, Perceived Ease of Use, Perceived Usefulness, Perceived Credibility, Digital Accounting, SmartPLS.

Authors

Institutions

Publication Details

Journal
Advance Journal of Econometrics and Finance
Published
2025-05-06
DOI
https://doi.org/10.63075/k86mg951
Primary Topic
Technology Adoption and User Behaviour
Type
article
Field-Weighted Citation Impact
0.00
Controls
|||
ALL TIME
JAN
FEB
MAR
APR
MAY
JUN
JUL
AUG
SEP
OCT
article

The Impact Of Cash Management Mobile Applications And Internet Banking On Corporate Customers

Syed Hasnain Alam, Muhammad Aamir Khan, Sohaib Uz Zaman
Advance Journal of Econometrics and Finance
Technology Adoption and User Behaviour
article

The Impact Of Cash Management Mobile Applications And Internet Banking On Corporate Customers

Syed Hasnain Alam, Muhammad Aamir Khan, Sohaib Uz Zaman
article en

Abstract

A research examines how digital banking perception components shaped by ease of use and usefulness and credibility dynamics shape corporate customer satisfaction alongside loyalty before leading to bank financial growth. The study fills existing gaps about how digital service quality affects financial performance results in corporate clients by studying digital platform importance in corporate banking. The research implemented a quantitative methodology to obtain data by distributing a structured survey to Pakistan-based corporate banking clients. A cross-sectional survey design was chosen for the study while the analysis employed SmartPLS 4 to check measurement and structural models and perform analyses for mediation and moderation effects. The study shows that customers perceive ease of use, usefulness and credibility as important factors that yield satisfaction which leads to increased loyalty along with positive bank earnings. The adoption of digital accounting methods by businesses creates robust positive effects on their financial profit performances This research provides useful recommendations for banks which want to improve their digital service plans alongside discussing possible areas for upcoming research regarding AI and ESG technologies. Corporate Banking, Digital Banking Services, Customer Satisfaction, Customer Loyalty, Bank Profitability, Perceived Ease of Use, Perceived Usefulness, Perceived Credibility, Digital Accounting, SmartPLS.

Advance Journal of Econometrics and FinanceVol. 3(2)
University of Karachi (PK)
Openalex Percentile: Top 90%
Technology Adoption and User Behaviour
AI Navigator

Ask Laika to Summarize, Analyze, and Connect papers live on the map.

Summarize Papers & Methodologies

Extract key findings, datasets, and comparative methods across publications.

Benchmark Rankings & Visual Analytics

Rank top research institutions, authors, funders, topics, and journals by Field-Weighted Citation Impact (FWCI) and paper volume with instant charts.

Connect Distant Disciplines

Bridge topological clusters on the map to find hidden collaborative intersections.