“A calm space to reset”: perceptions of sensory rooms in Australian public buildings

Purpose Sensory rooms are designed to support users to regulate their sensory systems and have historically been used as a therapeutic modality by autistic people and others in educational and healthcare facilities. Sensory rooms (also commonly known as reset rooms or quiet rooms) are increasingly being incorporated into public buildings, such as sporting stadiums, yet there is a lack of evidence supporting their use, design and management as a public facility. The purpose of this study was to explore the use of sensory rooms in Australian public buildings, identify factors influencing use, design and management and describe outcomes gained. Design/methodology/approach A mixed-methods approach was employed, and data were collected via online survey ( n = 57) and semi-structured interviews ( n = 4). Participants identified as autistic, neurodivergent, people with disabilities, carers and/or supporters and industry personnel. Findings Users reported that sensory rooms were beneficial for sensory and emotional regulation, extended their stay in public buildings and enabled community participation. However, challenges were noted in relation to design, the impact of the social environment and the unpredictability of design and equipment available. Industry personnel also perceived strong value in sensory rooms and highlighted challenges relating to safety, promotion and meeting the needs of multiple users. Originality/value This study contributes new empirical evidence supporting the inclusion of sensory rooms in public buildings. Findings offer guidance on how these facilities can be designed and managed to enhance usability and effectiveness.