Factors influencing the return of post-consumer fluorescent lamps through reverse logistics in São Bento do Sul/SC (Brazil)

This article addresses the sectoral agreement on sodium and mercury vapor fluorescent lamps and mixed light, within the management of Reverse Logistics Systems, an instrument of the National Solid Waste Policy. The general objective of this study was to identify the main factors that influence the quantities of returns of unusable products from the aforementioned system through Reverse Logistics in the city of São Bento do Sul/SC. For this purpose, data collection was carried out with domestic consumers, store owners and the manager of the city's waste collection system. Afterwards, the opinions expressed by the respondents were analyzed, pointing out possible factors and trends regarding the research object. Thus, this research contributed, in addition to the identification of influencing variables, to possible trends in consumer consumption and disposal behavior, thus enabling the acquisition of a conceptual basis and suggestions for the continuation of this research within the theme of reverse logistics.