Evolution of the general practice receptionist role and online services: a qualitative study
The digitalisation of healthcare services impacts the workflow and consistency in task completion of general practice receptionist staff and has potential implications regarding job satisfaction and retention. In addition, the knowledge and skills required to fulfil this role are evolving and therefore may have recruitment and training implications.
Authors
- Christine Marriott (ORCID: https://orcid.org/0000-0002-8450-6222)
- Bethan Treadgold (ORCID: https://orcid.org/0000-0002-0255-7422)
- Helen Atherton (ORCID: https://orcid.org/0000-0002-7072-1925)
- Rachel Winder (ORCID: https://orcid.org/0000-0002-9926-1280)
- Jennifer Newbould (ORCID: https://orcid.org/0000-0002-2602-6984)
- Emma Pitchforth (ORCID: https://orcid.org/0000-0001-9055-9331)
- John Campbell (ORCID: https://orcid.org/0000-0002-6752-3493)
- Stephanie Stockwell (ORCID: https://orcid.org/0000-0001-7828-3758)
- Carol Bryce (ORCID: https://orcid.org/0000-0003-1484-9032)
Institutions
- University of Exeter (GB)
- National Institute for Health and Care Research (GB)
- University of Warwick (GB)
- Exeter Primary Care (GB)
- NIHR Southampton Biomedical Research Centre (GB)
- RAND Europe (GB)
- Primary Health Care (QA)
- University of Southampton (GB)
- NIHR Applied Research Collaboration South West Peninsula (GB)
Publication Details
- Journal
- British Journal of General Practice
- Published
- 2025-05-06
- DOI
- https://doi.org/10.3399/bjgp.2024.0677
- Citations
- 1
- Primary Topic
- Healthcare Systems and Challenges
- Type
- article
- Field-Weighted Citation Impact
- 2.82
Funders
- National Institute for Health and Care Research
- Health Services and Delivery Research Programme