Quite Quitting Decision Making Based on Work-Life Balance Mediated by Burnout in Generation Z at Intercontinental Hotel Bali?

The hospitality industry often demands extensive working hours, leading to challenges in maintaining work-life balance, especially among Generation Z employees. This study examines the phenomenon of quiet quitting a decision to perform only job-specific tasks without additional effort mediated by burnout, among Generation Z employees at Intercontinental Hotel Bali. Using a quantitative approach, data were analyzed with SmartPLS to assess the relationships between work-life balance, burnout, and quiet quitting. Findings reveal that work-life balance significantly impacts burnout and quiet quitting. Burnout also mediates the relationship between work-life balance and quiet quitting. The results suggest that imbalance in work and personal life contributes to higher burnout levels, which subsequently increases the likelihood of quiet quitting. These insights underline the need for improved organizational policies fostering work-life balance and burnout prevention to retain and engage Generation Z employees in the hospitality sector.