“The things we’re complaining about, we’re providing as well”: “dual-use” technologies in the lives of victim-survivors of domestic abuse

Purpose This paper aims to provide information for professionals and victim-survivors of domestic abuse on the potential risks and benefits of three “dual-use” technologies: smart doorbells, indoor cameras (such as smart baby monitors and pet cameras) and location tracking apps. Design/methodology/approach This study draws on qualitative interviews conducted as part of a wider mixed-methods study. Participants included UK-based professionals working in the domestic abuse sector and women with lived experience of technology-facilitated domestic abuse. Findings Professionals and victim-survivors of domestic abuse are using the same apps and devices, as part of post-separation security measures, that perpetrators use to abuse. Whilst these technologies can support evidence gathering and increase women’s sense of safety, they must be used with caution, as their presence can facilitate ongoing abuse and increase the risks of harm to women. Originality/value To the best of the authors’ knowledge, this is original research conducted by the first author. This study makes an original contribution through its focus on the duality of digital technologies in cases of domestic abuse.