Change in organizational structure and library users’ satisfaction: Empirical evidence from Delta State University ultra-modern library, Nigeria

This study examines the concept of change in organizational structure and analyzes its overall influence on measures of users’ satisfaction by obtaining empirical evidence from users of the Ultra-Modern Library of the Delta State University, Abraka. The study was anchored on the contingency theory of organizational structure and posit that library users’ satisfaction depends on multiple factors. The study therefore x-rayed the dependent variable (users’ satisfaction) with reference to dimensions such as availability and accessibility of library resources, adequacy of library resources, overall ambiance of library space and environment, professionalism and approachability of library personnel, institutional policies of libraries, and the level of deployment of technologies by the library; whereas, change in organizational structure was considered as the independent variable. The descriptive survey design was adopted and a structured 4-point Likert scale questionnaire was designed to elicit responses from 115 respondents (comprising 25 lecturers, 35 postgraduate students and 55 undergraduate students) who are users of the Ultra-Modern Library of the Delta State University, Abraka. Both face and content validity was established on the instrument by 3 experts from the Faculty of Education of the Delta State University, while the instruments reliability was confirmed by the Cronbach Alpa test which obtained an overall coefficient of 0.9145. Data analysis was conducted using Shapiro-Wilk W Test for normality and Pearson Product Moment Correlation (PPMC) to address the research question while the hypothesis was tested at a 0.05 significance level by means of the Multivariate regression technique. Overall, the findings from the study indicate that change in organizational structure has strong positive relationship with all the dimensions of library users’ satisfaction. On this note the study recommends among others that Library management should strengthen organizational structure for enhanced service delivery by implementing a structured framework for operational efficiency, and ensuring that roles and responsibilities are clearly stated to bolster accountability and enhanced service delivery. Keywords: Organizational Structure, Library, Satisfaction.