Radiographer’s Job Satisfaction And Its Impact On Service Delivery

BACKGROUND: Job satisfaction has become an essential issue for healthcare organizations in recent years because of potential labour shortages and their effect on patient care. Rapid changes in radiology services have placed more interest on radiographers who face increased physical risk in the form of exposure to ionizing radiation which highlights the importance of analysing their working conditions and satisfaction. OBJECTIVE: To assess radiographers job satisfaction and its impact on service delivery. MATERIALS AND METHOD: A cross-sectional, prospective survey of 77 Nigerian radiographers was conducted. The data collection instrument was a 31-item questionnaire distributed to the radiographers. Descriptive and inferential statistics was done. Pearson’s correlation was used to reveal the relationship between selected demographic characteristics and job satisfaction. RESULTS: Radiographers got their highest satisfaction from communication with a mean Likert scale of (3.491.21). Radiographers were somewhat satisfied with other areas such as interpersonal relationship, nature of work, opportunities, job security, supervision, operating procedures, method/change/innovation, conflict resolution, utilization of skills, flexibility and independence, organizational structure and quality of service with points ranging from (2.652.00) to (3.381.47). The least satisfaction point (2.161.39) was observed on the subject of pay, followed by working conditions (2.481.28) and participation in decision making (2.481.65). Based on overall job satisfaction, it was observed that radiographers under study were somewhat satisfied with their job with a mean scale of (2.950.37). Majority of the radiographers affirmed that their job satisfaction affected their performance, working hours and daily attendance to work respectively. Half the number of respondents said that they would prefer another job apart from their current job if given a choice. Results also showed that there exists no significant correlation between gender, age, educational qualification, rank, work experience with general job satisfaction. CONCLUSION: Nigerian radiographers within the study location are somewhat satisfied with their job and half of them would prefer another job if given a choice.