Cultivating Language Learning Through Cultural Sensitivity and Empathy. An e-Tandem Case Study of Mexican and Canadian Students

This article examines how cultural sensibility and empathy towards the interlocutor foster language learning and intercultural competence. We analyzed the results of an e-Tandem program conducted between a private high school in Vancouver, Canada, and a public high school in Mexico City. The program consisted of two phases: the first involved a series of online letter exchanges, as well as the exchange of handwritten letters and souvenirs; in the second, participants engaged in virtual meetings through a video conferencing platform. We collected data through surveys that captured challenges, language strategies, and cultural insights; video recordings of student interactions; facilitator observations; and student-created artifacts such as letters, postcards, and gifts. Despite the significant differences in the participants' backgrounds, a key finding of the study was that the process of writing letters, receiving and replying to them provided students with a valuable space for reflection. This allowed them to learn from others but, most importantly, to learn about themselves. We found that cultural sensitivity involves identifying differences, acknowledging similarities, and, above all, valuing one’s own culture. This foundation helps students negotiate intercultural encounters, know how to address topic they find challenging, and develop a genuine interest in others.