Tracking and assessing impacts of disruptions on business processes

Abstract This paper presents impact tracking and assessment of disruptions on business processes. Although disruption, in the literature, is known for being negative since it suspends business processes, which means potential delays and penalties, this paper demonstrates that disruption could also be positive when better outcomes are obtained after resuming suspended processes. Assessing disruptions’ impacts also depends on policies controlling resources assigned to business processes. Depending on these policies, a disruption’s impact is either worsened in the case of a negative impact or solidified in the case of a positive impact. A system implementing how to specify policies in Open Digital Rights Language (ODRL) and how to track and assess impacts of disruptions on business processes according to these policies is also presented in the paper.